Under the Karnataka Guarantee of Services to Citizens Act, 2011, the following Services and Deadlines in rendering the Service are covered by the Act.
- Permission for new connection/Additional Connection for water supply and Under Ground Drainage for residential buildings excluding Apartments – 7 Days
- Permission for new connections/ Additional connections for water supply and Under Ground Drainage for multi-storied buildings – 7 Days
You can Download the exclusive BWSSB Karnataka Citizens Services Act Manual here. [PDF] which shows the detailed Time-lines and Deadlines for Designated and Competent Officers to discharge their duties towards Citizens.